Federal Customer Support

Welcome to the HCL Customer Support Portal for U.S. Federal Government

HCL Support believes that having your trust in our ability to handle your business needs is a privilege and a responsibility. As your solutions provider, HCL strives to maintain this trust by providing quality support that enables you to concentrate on your core business issues. This site therefore allows U.S. Federal Government clients to ensure their data is securely exchanged with HCL according to U.S. Federal Government guidelines. Our HCL Support teams are staffed with U.S. citizens and are based in the United States. Contact us by calling our dedicated phone numbers or by opening a case through our customer support portal (https://federalsupport.hcltechsw.com/csm) and we can assist you with any technical issues or concerns with our products.

About the site

This case management support portal is for use only by United States Federal Government (USFG) agencies or their contractually authorized representatives. If you are not a USFG agency or authorized representative with a valid product support entitlement do not attempt to access this portal.

Contact Us

To open a Support case, please go to the HCL Federal Customer Support Portal: https://federalsupport.hcltechsw.com/csm
For questions or concerns other than a software support case request, call our Federal Customer Support Center for further assistance:

U.S. toll free number: 1-855-855-5016
U.S. toll number: 1-984-333-9914

Note: Chat is not currently available for Federal clients.

FOR ESCALATIONS:

If you feel the need to escalate a case, use one or more of the options below:

  • Click the Escalation button on your existing support case within the Federal Customer Support Portal

  • Call the Federal Support Center and request to speak with the Team Lead or the Federal Support Center Manager.

  • Send an email to hclfederalsupport@hclgov.com with the word ESCALATION and the case number in the subject line.

Send and receive files

Upload any requested information, such as log files or configuration data, to the secure HCL site using sftp.