Federal agencies face mounting pressure to modernize services, streamline operations, and deliver seamless citizen experiences. The recent success of a comprehensive digital transformation by a leading U.S. state government, in partnership with us, offers a compelling model for federal entities seeking to meet these demands.
Challenge: Fragmented systems and siloed services
Federal agencies, much like their state counterparts, often struggle with aging legacy systems, fragmented digital services, and burdensome manual processes. These challenges hinder operational efficiency, reduce service quality, and erode public trust. To address similar issues, the state government embarked on an ambitious modernization initiative to unify over 100 disparate agencies under a single, citizen-centric digital experience.
Solution: A unified, scalable digital experience
At the core of the transformation was the State Government Digital Experience (SGDX), powered by HCL Volt MX and HCL Digital Experience (DX). This platform consolidated diverse services into a centralized, secure, and mobile-first environment. Features like single sign-on (SSO), real-time content updates, and intuitive design dramatically improved usability and engagement.
The SGDX initiative resulted in:
- A 40% drop in help desk calls due to improved self-service
- $75,000 in annual cost savings through efficient issue resolution
- Over $18 million in projected cost avoidance by eliminating redundant systems and processes
- Scalable performance, proven by a 3,000% traffic surge with zero downtime
Relevance to federal modernization goals
These outcomes align directly with federal priorities such as:
- Improving digital equity and accessibility, as emphasized in the 21st Century IDEA and Executive Order 14058
- Enhancing cybersecurity and resilience, in line with Zero Trust principles and NIST frameworks
- Increasing operational efficiency to support mission delivery and optimize taxpayer investments
Our modular, microservices-based architecture empowers government agencies to build and deploy applications rapidly without overhauling core systems. This agility is essential for responding to public needs, especially during times of crisis or policy shifts.
Federal opportunity: Build on proven success
The state government’s success story demonstrates large-scale, citizen-first transformation is not only feasible, but also highly impactful. For federal agencies, adopting a similar approach with HCL Volt MX and HCL DX can accelerate digital maturity, foster inter-agency collaboration, and strengthen public trust.
Take the next step
Modernization is no longer optional—it’s imperative. We stand ready to partner with federal agencies to design, implement, and scale secure digital experiences to serve the nation better.
